Privacy policy

Privacy Policy

Last updated: 7 November 2025
Who we are: Neu+ is operated by NEUPLUS DRINKS LTD (Company No. 16694210)
Registered office: 167–169 5th Floor, Great Portland Street, London, W1W 7LT
Email: hello@neu-plus.com

ICO Registration Number: ZC036835

 

1. What this policy covers

This Privacy Policy explains how we collect, use, and protect your personal data when you visit neu-plus.com, purchase products, or sign up for updates.

 

2. What data we collect

We may collect:

  • Contact details – name, email, address, phone number.
  • Order information – what you buy, payment status (card details are handled securely by our payment provider).
  • Marketing info – newsletter preferences, competition entries.
  • Technical data – IP address, browser, device, and site usage via cookies.
  • Communication data – messages or emails you send us.

 

3. How we collect it

  • Directly from you (checkout, sign-up forms, subscription setup).
  • Automatically through cookies, analytics, and tracking tools (e.g. Google Analytics, Meta Pixel).
  • From payment, delivery, and email partners that help fulfil your orders or manage subscriptions.

 

4. How we use your data

We use your data to:

  • Process and deliver orders or subscriptions
  • Manage payments, returns, and customer service
  • Send order confirmations and shipping updates
  • Send marketing emails (only if you’ve opted in)
  • Analyse website traffic and improve performance
  • Comply with legal or tax obligations

Legal bases (UK GDPR): performance of a contract, legitimate interests (security, analytics), and consent (marketing/cookies).

 

5. Marketing

If you choose to receive Neu+ news or offers, we’ll use your email to keep you updated.
You can unsubscribe anytime via the link in our emails or by contacting hello@neu-plus.com.

 

6. Cookies

We use cookies to make the site work smoothly, remember your basket, and measure performance.
Read our full Cookie Policy for details and controls.

 

7. Who we share data with

We only share data with trusted partners such as:

  • Payment providers
  • Courier/delivery services
  • Email and CRM systems
  • Analytics and advertising platforms

We never sell personal data.

 

8. International transfers

Some partners may process data outside the UK/EEA.
We make sure suitable safeguards (like standard contractual clauses) are in place.

 




9. How long we keep your data

We keep data only as long as needed — for example, to complete your order, meet tax requirements, or maintain subscription history.

 

10. Your rights

You have the right to:

  • Access, correct, or delete your data
  • Object to processing
  • Withdraw consent for marketing
  • Complain to the ICO (www.ico.org.uk)

To exercise these rights, email hello@neu-plus.com.

 

11. Contact us

For any privacy questions or data requests:
NEUPLUS DRINKS LTD
Email: hello@neu-plus.com
Address: 167–169 5th Floor, Great Portland Street, London, W1W 7LT